Shipping

Shipping Policy Update

Frostbite Collection

**Expected Product Arrival:** January 9th, 2025 (latest)

**Shipping Timeline:** All orders will ship by January 16th, 2025 (latest)

**Customer Communication:** We're committed to keeping you informed throughout the fulfillment process. You'll receive update emails on the following dates:
- November 24th - Order status update
- December 8th - Production progress update
- December 22nd - Holiday season update
- January 2nd - Final pre-arrival update

Once your items arrive at our warehouse between January 2nd and 9th, we'll send you a product arrival notification. Your shipping confirmation with tracking information will be sent when your order ships between January 9th and 16th.

**Quality Commitment:** Each piece in the Frostbite Collection is fully made to order with utmost care and craftsmanship. We take the time necessary to ensure top tier quality and guarantee your complete in-hand satisfaction with every item.

Fear Tree Collection

**Expected Product Arrival:** January 9th, 2025 (latest)

**Shipping Timeline:** All orders will ship by January 16th, 2025 (latest)

**Customer Communication:** We're committed to keeping you informed throughout the fulfillment process. You'll receive update emails on the following dates:
- November 24th - Order status update
- December 8th - Production progress update
- December 22nd - Holiday season update
- January 2nd - Final pre-arrival update

Once your items arrive at our warehouse between January 2nd and 9th, we'll send you a product arrival notification. Your shipping confirmation with tracking information will be sent when your order ships between January 9th and 16th.

**Quality Commitment:** Each piece in the Fear Tree Collection is fully made to order with utmost care and craftsmanship. We take the time necessary to ensure top tier quality and guarantee your complete in-hand satisfaction with every item.

*Initial update emails regarding these timelines were sent on November 10th, 2025.*